Reject Property Manager: Tenant Rights Germany
Many tenants in Germany feel unsure when someone appears as a representative of the property manager and requests access. This text explains clearly when you are entitled to refuse a person, which deadlines apply and which practical steps you can take, for example to request a written power of attorney or to file an objection by registered mail. Relevant laws, proceedings before the local court and practical sample letters are named so you can protect your privacy and rights. The language remains simple, with concrete action steps for tenants without legal background. At the end you will find a how-to, frequently asked questions and official help and court links for Germany. If a representative behaves improperly, document the time, name and conduct as well as photos of the presented documents. Respond within the stated deadlines and use the sample letters to resolve misunderstandings quickly.[1]
What does "representative of the property manager" mean?
A representative of the property manager can be a person acting on behalf of the landlord, for example for apartment inspections, acceptance of repairs or key handover. Not every person with signs or announcements is automatically authorized; if in doubt, ask for a written power of attorney and an ID. In cases of doubt, the local court can decide on tenancy disputes.[2]
When can tenants refuse a representative?
- No written proof of power of attorney presented (entry).
- Person cannot show identification or does not give a name (entry).
- Access is demanded without reasonable prior notice (entry).
Deadlines and procedure
Observe deadlines: if you are asked to respond within a set period, meet it. Request a formal announcement and, if necessary, set a deadline for presenting the power of attorney. For formal proceedings, the rules of the Code of Civil Procedure apply to lawsuits and service.[2]
- Response deadline: respond within 14 days to requests (days).
- For announced inspections, appointments must be communicated in good time (calendar).
Forms and templates
Important templates include a request to present the power of attorney, an objection letter against unjustified access and registered mail for continued disturbances. Sample letters help state deadlines and requirements clearly. See the German Civil Code (BGB) for legal foundations. In complex disputes, Federal Court decisions may be relevant.[3]
Frequently Asked Questions
- Can I refuse a representative if they have no power of attorney?
- Yes. Without a written power of attorney and identification, you may refuse access and request proof.
- What deadline do I have to respond?
- It depends on the reason; 14 days are often appropriate. Respond in writing and document deadlines.
- Who do I contact in case of dispute?
- For tenancy disputes the local court (Amtsgericht) is responsible in the first instance; appeals go to the regional court and possibly the Federal Court (BGH).
How-To
- Document the incident: date, time, person name and shown documents (evidence).
- Request a written power of attorney and a copy of the ID in writing (file).
- If access is enforced, send an objection by registered mail and keep the proof of receipt (move-out).
- For ongoing violations, consider filing a lawsuit at the appropriate local court (court).
Key Takeaways
- You may refuse unclear representatives until legitimacy is proven.
- Documentation and written requests increase your legal security.
- Respond promptly to deadlines to avoid losing claims.
Help and Support / Resources
- German Civil Code (BGB) – Gesetze im Internet
- Code of Civil Procedure (ZPO) – Gesetze im Internet
- Federal Court (BGH)
