Report Gas Smell: Tenants in Germany

Many tenants in German high-rises are unsure how to respond correctly to a gas smell. This practical guide explains step by step which immediate actions are necessary in Germany, how to use emergency numbers and reporting channels, how to document damage and what legal options exist for rent reduction or repair delays. We also explain which official steps are possible, which forms may be relevant and how documentation strengthens your rights under §§ 535–580a BGB. The aim is to give you clear, understandable actions so you can act safely, get help quickly and avoid later disputes.

What to do if you smell gas in a high-rise?

Act calmly but promptly. First ensure your own safety and that of your neighbors.

• Call the gas emergency hotline (hotline) immediately and clearly report your location.
• Inform the landlord and property manager in writing and by phone (contact) about the incident.
• If the smell is strong, leave the building in an orderly way (move-out) and help alert other residents.
• Avoid open flames, smoking and operating electrical switches (safety).
• Document time, place, smell intensity, photos and possible witnesses (evidence).

Rights and obligations

Landlords are obliged to remedy defects under tenancy law; the duties are derived from §§ 535–580a BGB.^[1] Report defects without delay because late reports can weaken your claims. In acute danger, prompt action is more important than formal deadlines.

Rent reduction and compensation

If a significant defect exists, tenants can reduce rent or claim compensation for costs. Documentation and deadlines are decisive; in serious cases the matter may be resolved before the competent local court.^[2]

FAQ

Do I have to inform the landlord immediately?

Yes. Inform landlord and property manager immediately in writing and by phone so the defect can be remedied and your rights preserved.

Can I reduce the rent if the problem is not fixed right away?

Generally yes, if a significant defect exists. The amount and start of the rent reduction depend on the severity of the impairment; keep receipts and photos.

Who do I contact in a dispute with the landlord?

For court disputes the local district court (Amtsgericht) is competent; appeals go to regional courts and possibly the Federal Court of Justice.

How-To

1. Assess the danger and, if acute, call emergency number 112 or the gas emergency hotline (call) immediately.
2. Inform landlord and property manager (contact) and send a written report by email or letter.
3. Secure evidence: photos, times, witness names and your own notes (evidence).
4. Check and prepare forms, e.g. damage reports or court filing.
5. If necessary, initiate legal action at the competent local court and observe deadlines.

Key Takeaways

• If you smell gas strongly: leave the building and call emergency services.
• Documentation is your most important evidence chain for later claims.
• Submit written reports and note all contacts.

Help and Support

• Gesetze im Internet — BGB
• Federal Ministry of Justice and Consumer Protection (BMJ)
• Federal Network Agency — Energy and Grids

1. [1] Gesetze im Internet — BGB §§ 535–580a
2. [2] Bundesministerium der Justiz und für Verbraucherschutz — Court Competence
3. [3] Federal Network Agency — Energy and Grid Security