Reporting Gas Smell for Tenants in Germany

As a tenant in Germany it is important to know how to act correctly when noticing a gas smell in a high-rise. A faint odor can quickly become dangerous; therefore you should assess the situation calmly, warn neighbors and, in case of acute danger, call emergency number 112 immediately. This guide explains in simple words which immediate measures to take, when the landlord must be informed and which authorities or courts are competent in disputes. You will also learn which forms and deadlines may be relevant and how to document events practically, for example with photos or timestamps. The advice is practical and written without legal jargon so that you as a tenant can act quickly and safely.

What to do if you smell gas in a high-rise?

First important: stay calm and prioritize your safety. Proceed systematically and avoid radios or ignition sources until the situation is clarified.

• Open windows to ventilate rooms.
• Do not operate electrical switches or turn devices on or off.
• Close the main gas shut-off valve if it can be reached safely.
• If strong odor or dizziness occurs, call emergency number 112 immediately.
• Warn neighbors and leave the building if necessary.
• Inform the landlord or property manager immediately and document the report in writing.

Rights and obligations of tenants and landlords

Tenants have the right to a safe, habitable apartment; the landlord is obliged to eliminate hazards and arrange repairs. These duties derive from tenancy law in the BGB.^[1] Inform the landlord in writing and request remedial action in writing if an acute defect exists.

Practical documentation and forms

Document date, time, odor intensity and measures taken (photos, witnesses, time of report). There is no specific nationwide "gas report form", but written notifications to landlords or property managers are often relevant for proof. In later disputes, complete records are important.

FAQ

Who do I call first if I smell gas?

In acute danger: emergency number 112. Afterwards inform the landlord, property manager and the gas network operator.

Can I reduce rent because of a gas smell?

A rent reduction is possible if the usability of the apartment is significantly impaired; the requirements are governed by §§ 535–580a BGB.^[1]

Which court is competent if there is a dispute with the landlord?

For tenancy disputes, the local court (Amtsgericht) is usually competent in the first instance; higher instances are the regional court (Landgericht) and possibly the Federal Court of Justice.^[3]

How-To

1. Check the situation immediately: detect odor, note symptoms of people, avoid ignition sources.
2. In acute danger: call emergency number 112 and provide clear information (address, floor, smell).
3. If possible and safe: close the main gas shut-off valve and open windows.
4. Inform the landlord in writing (email/letter) and document the time of the report.
5. If defects persist: set a written deadline for remediation and consider further steps.

Help and Support / Resources

• Bürgerliches Gesetzbuch (BGB) – Gesetze im Internet
• Federal Network Agency – Energy and Network Safety
• Federal Court of Justice – Decisions and Competences

1. [1] Bürgerliches Gesetzbuch (BGB) – Gesetze im Internet
2. [2] Bundesnetzagentur – Energie und Netzsicherheit
3. [3] Bundesgerichtshof – Entscheidungen und Zuständigkeiten