Tenants in Germany: Document Internet Outages Correctly

Many tenants in Germany experience temporary internet outages and do not know how to document damages or enforce a rent reduction. This guide clearly explains which proofs are important, how to systematically collect photos and timestamps, and what formal steps to take with the provider and the landlord. You will receive concrete action steps, deadlines and communication tips so you can assert your rights without legal jargon. Practical templates and references to the competent courts help if judicial clarification becomes necessary. The text is aimed at tenants who rely on functioning internet access in everyday life, for example for home office or study. It describes when a rent reduction is possible, how to quantify damages and which local courts are competent.

What tenants should pay attention to

When an internet outage occurs, two goals are important: complete documentation and legally secure communication. Collect evidence systematically, report the outage to the provider immediately and inform the landlord in writing at the same time. Note timestamps, duration and effects on your daily life or work.

• Photograph the router, modem, error messages and connection status and save as image files.
• Document time and duration of the outage, preferably with screenshots and clock timestamps.
• Keep all contacts with provider and landlord in writing: date, content and response.
• Save log files or speedtest results as proof of performance loss.
• Quantify concrete damages or financial consequences (e.g. loss of earnings) and provide evidence.
• Record repair or service appointments and note technician names.

Legal basics briefly explained

Under the BGB, tenants can reduce the rent if the usability is impaired; the basic rule is in § 536 BGB.^[1] Report defects immediately and in writing to avoid objections later that you failed to act. For court disputes, local courts (Amtsgerichte) are usually responsible; higher instances (Landgericht, BGH) follow on appeal or revision.^[2][3]

Practical procedure: sample steps

1. Photograph all relevant screens, devices and error messages and name files with date and time.
2. Create an outage log noting start, end and interruption times.
3. Send a written defect notice to the landlord and provider by email and registered mail if necessary.
4. Request a deadline for remedy and document appointments and information.
5. Calculate possible reduction amounts or outage costs and attach receipts.
6. If no agreement is reached, prepare documents for the local court or seek legal advice.

Common mistakes and how to avoid them

Typical mistakes are missing timestamps, only verbal reports, incomplete photos and long waits without written deadlines. Avoid sweeping claims like "internet never works"; describe specific times and effects.

Frequently Asked Questions

Can I reduce the rent because of internet outages?

Yes, if the usability of the dwelling is significantly restricted; the amount depends on the extent and must be documented.

Which evidence is most important?

Photos, timestamps, speedtests, log files and written communication with the provider and landlord.

Where do I file a lawsuit?

The competent local court (Amtsgericht) is usually responsible for first-instance rental disputes.

How-To

1. Collect photos and screenshots immediately with date and time.
2. Create an outage log noting start, end and impacts.
3. Send a written defect notice to provider and landlord and request a deadline.
4. Document technician appointments and repairs.
5. Prepare evidence and calculations in case you file with the local court.

Help and Support / Resources

• § 536 BGB – Rent reduction (Gesetze im Internet)
• Local courts and procedures (Justizportal)
• Federal Court (BGH) – Decisions

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1. [1] § 536 BGB – Rent reduction (Gesetze im Internet)
2. [2] Local courts and procedures (Justizportal)
3. [3] Federal Court (BGH) – Decisions