Tenants: Refuse Viewings in Germany

As a tenant in Germany, you have rights when landlords or agents arrange viewing appointments. You do not have to accept appointments arbitrarily; statutory deadlines and the principle of proportionality under the BGB^[1] apply. It is important to decline appointments politely in writing or propose alternative dates and to document the process. Respond promptly to requests, state reasons (e.g. illness, work, data protection) and save messages as evidence. If there is a dispute over access or eviction, civil procedural steps are possible; contact the local court or a legal advice office early and check deadlines under the ZPO^[2]. Official templates and legal guidance are available from public authorities^[3].

What tenants need to know

Landlords generally have an interest in viewings, for example when re-letting or selling. However, the right of access is limited: it must not be exercised arbitrarily, and tenants can assert legitimate reasons. The purpose, timing and frequency of appointments and whether notice was given with reasonable lead time are decisive.

Rights, deadlines and proof

• Observe deadlines (Deadline): Reply to appointment requests within a few days and suggest alternatives.
• Clarify access rights (Entry): There is no automatic right to constant access without urgent reason.
• Use written form (Notice): Decline by email or registered mail and give brief reasons.
• Collect evidence (Evidence): Keep messages, photos and timestamps.

If a landlord insists despite a justified refusal, document every contact and request a written justification if necessary. Minor disputes are often resolved by compromise; seek legal advice for ongoing conflicts.

How to legally refuse viewing appointments

Write a short, factual refusal and offer alternatives. State legitimate reasons if applicable, such as illness or work obligations, and cite data protection concerns when relevant. Avoid emotional language and keep copies of all communications.

Sample steps

• Draft refusal (Form): Short text with date, refusal and alternative date suggestion.
• Document contact (Contact): Note calls with date, time and subject.
• Secure evidence (Evidence): Save emails, SMS and registered mail receipts.

FAQ

Can my landlord demand a viewing at any time?

No. The landlord cannot demand viewings arbitrarily; purpose, urgency and frequency must be reasonable.

Do I face consequences for a justified refusal?

With justified reasons, legal disadvantages are usually avoidable; in persistent disputes you may involve the local court.

What evidence helps in a dispute?

Emails, SMS, time-stamped photos and witness statements strengthen your case in court.

How-To

1. Compose a letter: include date, brief refusal and an alternative date suggestion.
2. Collect evidence: document messages, photos and any witnesses.
3. Respond to persistent requests in writing and set clear deadlines.
4. On escalation: contact the local court or a legal advice center.

Key Takeaways

• You do not have to accept viewings arbitrarily; legitimate reasons protect against access.
• Documentation is crucial for success in disputes.
• Reply promptly and propose alternative appointments.

Help and Support

• Bürgerliches Gesetzbuch (BGB) – Tenancy law
• Zivilprozessordnung (ZPO) – Civil procedure
• Federal Ministry of Justice and Consumer Protection (BMJV)

1. [1] BGB §535 – Landlord duties
2. [2] ZPO – Civil procedure code
3. [3] BMJV – Official legal information