Equal Treatment at Apartment Viewings in Germany

What does equal treatment at a viewing mean?

Equal treatment means landlords must not disadvantage applicants because of protected characteristics; the relevant rules on tenancy contracts and landlord duties are in the BGB, especially §§ 535–580a.^[1] Discrimination can be open (e.g., direct refusal because of origin) or subtle (different conditions, excuses for non-rental).

How to spot discrimination and document it

Before responding, collect evidence systematically: listing texts, messages, photos, call logs and notes about the viewing. Documentation helps show a pattern and justify your claim.

• Secure photos of the listing and messages as evidence.
• Note the date and time of the viewing and contacts, including who was present.
• Contact witnesses and record their contact details.
• Keep copies of all forms, self-disclosures and responses to inquiries.

Sample letter: demanding equal treatment from the landlord

A clear, polite sample letter can lead to a quick resolution. Briefly state the reason, the concrete incidents, the evidence and your request (e.g., a statement or a fair review of your application). Set a reasonable deadline of 14 days.

Example text (short version): "Dear Ms./Mr. X, during the apartment viewing on [date] the following discrimination occurred: [brief description]. I request a written statement by [date, 14 days]. Attached: copies of relevant messages and photos. Sincerely, [Name]."

How-To

1. Collect evidence: listings, photos, chat logs and witness statements.
2. Draft a short sample letter asking for a response and setting a deadline.
3. Send the letter with proof and document sending and receipt.
4. If there is no satisfactory response: consider legal options, including filing a claim at the local court.

FAQ

What can I do if the landlord clearly refuses me the apartment because of origin or religion?

Document the incident, collect evidence and file a complaint with the Anti-Discrimination Agency or consider a civil claim; for tenancy matters the local court may also have jurisdiction.^[2]

Do I have to prove every allegation?

You must present facts and evidence that demonstrate discrimination; patterns and repeated incidents strengthen your case.

Which law regulates the landlord's duties?

The main rules on tenancy and landlord duties are in the German Civil Code (BGB), §§ 535–580a.^[1]

Help and Support

• Contact the Federal Anti-Discrimination Agency
• Laws online: BGB §§ 535–580a
• Information on local courts and legal procedures

1. [1] Bürgerliches Gesetzbuch (BGB) §§ 535–580a - gesetze-im-internet.de
2. [2] Antidiskriminierungsstelle des Bundes - antidiskriminierungsstelle.de
3. [3] Deutsches Justizportal: Information on local courts - justiz.de