Parcel Lockers for Tenants in Germany: Rights 2025

As a tenant in Germany, you should know your rights and relevant deadlines when using or installing parcel lockers. Lockers on the property or at the front door can change responsibilities for access, security and costs. This article clearly explains the landlord and tenant obligations under the BGB^[1], the applicable deadlines, recommended written defect notices, how to secure evidence and which steps to take before considering court action.

What applies to parcel lockers?

Parcel lockers that are permanently attached to the building or placed on the property can be considered part of the rented premises; landlords have maintenance duties under the BGB if the locker affects usability^[1]. Smaller lockers installed by the tenant are usually the tenant's responsibility unless the lease states otherwise.

Important deadlines and steps

If there is a problem with a parcel locker (e.g. access failure, damage, extra charges), tenants should act formally: set deadlines, collect evidence and, if necessary, start legal proceedings.

• Set a deadline (deadline): Report defects in writing and state a reasonable deadline for remedy, for example 14 days.
• Forms and notice (form): Create a written defect notice and send by registered mail or electronically with confirmation of receipt.
• Secure evidence (evidence): Take photos, note timestamps, keep conversation records and witness statements to prove damage or access issues.

Forms and templates

There is no nationwide mandatory form for a defect notice, but a clear written message with a deadline is recommended. For court action, filing a complaint is governed by ZPO rules; formal requirements for the complaint and service apply^[3].

• Defect notice (written): State the defect, date, desired deadline (e.g. 14 days) and request remedy. Example: "Please repair the blocked parcel locker by DD.MM.YYYY; otherwise I will consider further steps."
• Filing a complaint (ZPO): If deadlines pass without action, a claim can be filed at the competent local court; ZPO regulates procedure and form.

Frequently Asked Questions

Who pays for installation or maintenance of a fixed parcel locker?

It depends on the lease and whether the locker is part of the rented object. If the landlord installed it or it enlarges the rented premises, the landlord usually bears costs; otherwise the tenant.

Can I reduce rent if the parcel locker is unusable?

If usability is significantly impaired, a rent reduction may be possible; document the defect and deadline carefully and check § 536 BGB^[2].

Which court do I contact in case of disputes?

Tenant disputes usually start at the local Amtsgericht; higher instances include the Landgericht and BGH.

How-To

1. Document the problem: Take photos, note dates and timestamps.
2. Send a defect notice: In writing by registered mail or electronically with confirmation and set a deadline (e.g. 14 days).
3. Check the deadline: If no response, secure evidence and consider options like rent reduction or repair by a third party with cost recovery.
4. Take legal action: File a claim at the local court and follow ZPO requirements, attaching your evidence.

Help and Support

• Gesetze im Internet (BGB, BetrKV)
• Federal Court of Justice (BGH)
• Justice Portal of the Länder and the Federal Government

1. [1] Gesetze im Internet: BGB §535
2. [2] Gesetze im Internet: BGB §536
3. [3] Gesetze im Internet: ZPO
4. [4] Bundesgerichtshof (BGH)